CVE-2024-23794

Agents are able to lock the ticket without the "Owner" permission

CVSS 5.2 MEDIUMEPSS 0.3%CWE-266

Vexday Risk Score

13Low

SSVC decision (CISA)

Track

No exploitation signal → monitor

CVSS 5.2EPSS 0.3%KEV nãoPoC —Patch —

Lifecycle

Jul 15, 2024Published on NVD

Recommendation: Monitor — no exploitation signal at the moment.

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: * 8.0.X * 2023.X * from 2024.X through 2024.4.x

CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N

Affected products

OTRS AG · OTRS

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References

https://otrs.com/release-notes/otrs-security-advisory-2024-06/